Terms of Service — StageRage

1. Agreement and eligibility

These Terms govern your use of StageRage, an app and service operated by Sebastjan Zavrl s.p., MGLightning, Podreča 126, 4211 Mavčiče, Slovenia. By using StageRage, you agree to these Terms and the Privacy Policy. Do not use the service if you do not agree. You must be at least 18 years old and able to enter into this agreement. We ask every account to confirm this: we check your date of birth once when you sign up, keep only that you are 18 or older (never the date), and do not create the account if you are not. We close an account that turns out to belong to someone under 18 and delete its data as described in the Privacy Policy. You are responsible for your account, credentials, and all activity carried out through it.

2. Accounts and access

Provide accurate account information, keep it current, and do not share credentials or bypass access controls. Some features are restricted by subscription, platform role, or active-tour, coordinator, or workspace membership, and some depend on server-side configuration and may be unavailable. We may suspend or restrict access where reasonably necessary to protect the service, users, third parties, or comply with law. An account created before we asked for this must confirm its age by the date shown in the app. Until it does, it can only confirm its age, download its data or delete the account, and an account that has not confirmed by that date is closed and its data deleted.

You may enable two-factor authentication and browser push notifications. Your display name appears to other players in game rooms and on public leaderboards, and to members of tours, coordinators, and channels you join. You remain responsible for keeping your device, email account, and browser storage secure, especially when using a shared computer.

3. Community content and conduct

Reviews must reflect genuine first-hand experience. You must not post unlawful, defamatory, deceptive, harassing, discriminatory, privacy-invasive, infringing, malicious, spam, or commercially manipulative content; impersonate another person or venue; manipulate ratings, tags, votes, claims, rankings, or game results; scrape or automate access without permission; or interfere with the service or its security. These rules apply equally to text, uploaded media, voice messages, and live voice speech in community and shared-workspace areas.

You are responsible for ensuring you have the rights, permissions, and lawful basis to post content or add personal data about other people. Do not publish access codes, booking references, passport/identity data, health data, or other sensitive information in public or shared areas.

3A. Games, lobbies, and leaderboards

StageRage offers arcade games and real-time multiplayer rooms (for example chess, battleship, cable race, connect four, and single-player score games). Reading game pages and leaderboards is public; playing requires an account. In a room, your display name and moves are visible to the other players, and your presence in the room is indicated while connected. Waiting rooms may be filled by a server-side bot after a countdown; bots are marked as such and excluded from leaderboards.

Arcade leaderboard entries rank only scores that a server recomputed from the recorded event replay of your run. You must not cheat, exploit bugs, submit forged or replayed runs, use automation to play, request or accept deliberate score-throwing, or otherwise manipulate rooms, invites, rematch flows, rate limits, or rankings. Rate-limit enforcement messages may show your display name to the other players in your room. Offline and local-practice modes are unranked and never submitted to a room or leaderboard.

Room join codes may be shared with people you choose; you are responsible for who you invite. Game rooms, moves, and verified scores persist as game records even after a match ends. We may remove content, unrank results, or restrict game access where fair-play or other Terms breaches occur.

4. Content visibility, licence, and removal

You retain ownership of your content. For content you submit, you grant StageRage a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt for technical formatting, display, distribute, and moderate it only as needed to operate, promote, secure, and improve the service. The licence for public content continues to the extent necessary for archived, cached, or de-identified community records; private workspace content is used only to provide the feature unless you share or publish it.

You may delete content where the feature offers a delete control. Account deletion de-identifies certain public contributions rather than removing community history. We may remove, restrict, de-rank, or preserve content when required for safety, legal compliance, disputes, or enforcement of these Terms.

Social sharing is optional. When you select a sharing destination, StageRage opens the selected third-party service with a public URL; you decide whether to complete or publish the share under that service's terms. Do not share private workspace content, personal data, access credentials, or material you are not entitled to disclose.

5. Moderation, reporting, and appeals

We use user reports, automated abuse and fair-play safeguards, and human review to enforce these Terms. Automated tools can flag or temporarily block content, including text submitted for toxicity screening, files submitted for safety checks, and game submissions verified against server-side replays. We may issue a warning, remove content, limit visibility or features, suspend an account, or take another proportionate measure depending on the circumstances.

To report allegedly illegal content or a Terms violation, email admin@stagerage.online with the content URL, the reason for the report, and enough detail to assess it. To appeal a moderation or account decision, reply to the notice or email the same address with the decision and your explanation. We review reports and appeals diligently and may provide a decision explanation where appropriate or legally required.

6. Shared tours, coordinators, and professional data

Tour and coordinator owners and authorised members control access within their shared workspace. Before adding a crew member, guest, contact, travel booking, hotel booking, equipment record, or other third-party data, you must have authority to do so and must use the data only for legitimate touring or production purposes. StageRage is not an employer, carrier, booking agent, customs broker, or venue operator.

6A. Event audience analytics

Where a visitor separately opts in to product analytics, an event creator may see aggregate event-page views and ticket-link clicks for events they created. These figures are operational indicators, not ticket-sale records, attendance verification, advertising attribution, or a guarantee of audience size. They may be incomplete because analytics is optional, privacy-protective, rate-limited, and may be blocked by browser or network settings.

Creators must not attempt to identify, contact, profile, or make decisions about individual visitors from these aggregate figures. The detailed privacy terms, retention, and withdrawal choices are described in the Privacy Policy.

6B. Venue owner insights

Verified venue owners, approved legacy claimants, and administrators may see aggregate opted-in venue-page views plus totals derived from events at that venue. Ticket interest rate means aggregate ticket-link clicks divided by aggregate event-page views; average event reach means opted-in event-page views divided by published events. These figures do not identify visitors and do not measure ticket sales, attendance, dwell time, or general-session engagement.

7. Professional tools and safety

Loader Helper (including its camera label scanner), load-plan editing, stage plots, riders, RF coordination, maps, routes, weather, flight information, exports, tuning and sound tools, and any future technical tools are planning aids only. They are not engineering certification, legal clearance, a live RF spectrum scan, a substitute for venue or carrier requirements, or a substitute for a qualified professional's inspection and judgement.

You must independently verify dimensions, weights, restraints, load distribution, support, route restrictions, local radio-spectrum rules, equipment tuning-band labels, licensing, frequencies, venue conditions, safety requirements, and all operational decisions before acting. Never rely on a tool output as the sole basis for a safety-critical, transport, RF-transmission, customs, travel, or production decision.

Microphone and camera features activate the device only after you start them, through your browser's permission prompt. The Instrument Tuner and Sound Meter analyse audio locally in your browser. The Loader Helper label scanner decodes QR/barcode labels on your device and sends only the decoded label token, not video. You control permissions through your browser or device and may revoke them at any time. Do not use a camera or microphone feature to record people, conversations, restricted areas, confidential production material, or personal data unless you have all necessary authority, notices, and consents. If you choose to upload any resulting media, the upload and sharing rules in these Terms and the Privacy Policy apply.

The dBA/dBC Sound Meter is an awareness tool only. It is not a certified IEC 61672 Class 1 or Class 2 sound level meter, legal-compliance meter, or noise dosimeter. Do not use it as the sole basis for occupational exposure, venue-limit, hearing-protection, regulatory, contractual, or safety decisions; use a calibrated certified instrument where such measurement is required.

If you choose to save a Sound Meter calibration, StageRage stores the calibration offset with a one-way identifier for that browser microphone-processing path so it can be restored to your account. Sound measurements, LAeq history, and raw audio remain on your device.

7A. Chat audio and live voice

Push-to-talk voice messages in tour and coordinator chats are recorded on your device and then stored privately for the members of that channel. Live voice channels relay microphone audio in real time between connected members of your own tour or coordinator; the feature may be unavailable depending on server configuration, and StageRage does not record or transcribe live-room audio. Others can still record the conversation on their own equipment, so do not say anything in a channel you would not accept being recorded by a participant.

Where a manager bridges a live-voice channel to radio or intercom, everyone on both sides should know the channel is connected; the person adding the bridge is responsible for giving that notice. Live voice and chat audio are coordination aids and are not a safety-critical or emergency communication system. Use your venue's or production's designated emergency channels for emergencies.

7B. Video Manager and the local Bridge

Video Manager routes video-over-IP sources on your local network and can capture the StageRage show clock as an NDI output. It requires the StageRage Video Bridge, a free companion desktop app (Windows, macOS, Linux) that you install and run separately.

The Bridge runs as a local server on your machine and communicates with the Video Manager browser page over a local WebSocket connection on port 57490. No NDI video, audio, or routing data is transmitted to StageRage servers. The Video Bridge includes the NDI® runtime library from Vizrt NDI AB, and its use is subject to the NDI SDK licence agreement published at ndi.video. NDI® is a registered trademark of Vizrt NDI AB.

Video Manager is a production coordination aid. It does not replace qualified broadcast-engineering judgement, does not certify compliance with broadcast-signal standards or latency requirements, and does not guarantee that NDI sources will appear or that routes will be stable. Network conditions, device firmware, and router configuration affect NDI performance; you are responsible for confirming that your network and hardware are suitable for the production use you intend.

7D. Timecode Manager and the Timecode Bridge

Timecode Manager generates and distributes SMPTE timecode in your browser and, with the StageRage Timecode Bridge (a free desktop app for Windows, macOS and Linux that you install and run yourself), as Art-Net timecode, MIDI Time Code and LTC audio, and to phones and tablets in a Room. Timecode Rooms are private and open only to people you invite; you are responsible for who receives an invitation code.

Timecode is a timing aid, not a safety system. Software clocks, computer audio and MIDI interfaces, network adapters and phones can drift, stall, be interrupted by the operating system or be handled differently by different equipment. Test your exact devices, firmware and network under show conditions, keep an independent reference or hardware timecode source, and do not use a phone, a browser tab or the Bridge as the only programme-critical source. Vendor-specific connections that StageRage does not support (for example Pioneer Pro DJ Link, Denon StageLinQ or HippoNet) are not provided.

Send Art-Net only to networks and devices you are allowed to use. The Bridge lets you enter any address, asks you to confirm an address on the public Internet each time and never saves it. The Bridge installers are not code-signed, so your operating system may ask you to confirm the first start; only download the Bridge from StageRage. The Bridge is provided free of charge and as is, subject to these Terms.

7C. Presentation and streaming outputs

StageRage may offer the ability to route the show clock or other production outputs to external display, streaming, or broadcast software via OBS WebSocket, NDI, or similar protocols through the local Bridge. These outputs are operational aids; they are not broadcast-certified streams, and their availability depends on compatible third-party software and hardware you separately install and configure.

Connecting StageRage to third-party broadcast or presentation software is subject to the terms of that software. StageRage is not responsible for output quality, stream interruption, or compliance with any broadcaster's or venue's technical requirements.

7D. Video Phone

Video Phone is a coordination aid that lets a phone send pictures and sound to, or watch pictures from, a Video Bridge run by someone else or by you. The person running the Bridge decides who may join. You are responsible for having the right to film and stream what you point the camera and microphone at, including permission from the people and venues involved, and for following venue rules. What a phone can really send depends on its camera, its browser, its operating system and the Wi-Fi network; the app shows what it got and does not promise a picture quality, a frame rate or a delay. Video Phone is not a broadcast-certified or safety-critical system.

7E. Rider Analyzer and rider contacts

Rider Analyzer and the coordinator rider import read a rider with automated rules and, for scans, OCR. They can miss, misread or mis-sort equipment, notes and contact details, and the labels they give a sentence (warning, note or tip) are automatic judgements that can be wrong or incomplete. A sentence that is not marked as a warning may still matter, and OCR can alter a digit in a telephone number or an e-mail address. Everything the tool shows, prints or exports is a planning aid: check it against the artist's current rider and confirm contact details with the artist's team before you act on it.

Only read riders you are entitled to use. A rider may contain personal data about the artist's team; you may use contact details found in it only to advance the show it came from, must handle them in line with applicable data-protection law, and must not use them for marketing, sell or share them, or add them to unrelated lists. Contacts imported into a coordinator are visible to its managers only, and the managers are responsible for who they share them with, including by copying them out of the app or a PDF or CSV export. A PDF or CSV you create from Rider Analyzer is yours to protect; StageRage does not control where you send it.

Matching a rider to your company's gear. If you belong to a company workspace, you can choose equipment lines from a rider (a name, quantity and category for each line you tick) and send them to StageRage to see which of your company's items could cover them. The rider file, its other text and any contact details stay in your browser and are not sent. The lines you send are stored against the tour, are visible to the company owner and team members only, and are deleted after 12 months or when you delete them. Matches are suggestions: you confirm each one, nothing is booked for you, and you remain responsible for checking the artist's current rider and for what you provide. Send only lines you are entitled to use and that you need to prepare the show.

8. Third-party services and AI

StageRage may connect to payment, map, weather, flight, translation, voice-relay, AI, storage, and tour-management services. Those services have their own terms and availability. Their information and AI-generated suggestions may be inaccurate, incomplete, delayed, or unavailable. Verify critical information directly with the airline, venue, authority, provider, or qualified professional before acting.

Optional community-service and social-platform integrations, including Discord where offered, are governed by the relevant provider's terms and privacy policy. StageRage comparison pages are informational opinions based on the sources and dates shown on those pages; they are not endorsements, warranties, or a promise that another service will remain available, accurate, or compatible.

Breach monitoring services. StageRage uses XposedOrNot and BreachDirectory (via RapidAPI) to check whether your registered email appears in known public data-breach databases. This check is enabled by default and can be disabled in Privacy Settings. At registration and password change, StageRage sends the first five characters of a one-way hash of your password to Have I Been Pwned (HIBP) to check whether the password appears in known breached-password datasets; your full password is never transmitted, and this check cannot be disabled. These services are operated by third parties and are provided on an informational basis only. A result showing no breach does not guarantee your credentials are uncompromised, and a breach alert does not necessarily mean your StageRage account was accessed. StageRage accepts no liability for the accuracy, completeness, or availability of breach data provided by third-party services.

9. Subscriptions and payments

Stage Operations Pro subscriptions and paid purchases are processed through PayPal. PayPal presents the applicable price, tax, payment method, order confirmation, and receipt at checkout. By subscribing, you authorise the applicable recurring charge. Optional one-time support payments are also processed by PayPal.

Free trials. Where offered, a seven-day free trial is available from December 1, 2026. A trial gives Stage Operations Pro access for seven days, does not itself create a paid subscription, and ends automatically unless you choose to purchase a subscription. A trial needs a confirmed email address and is limited to one trial per person. To apply that limit we may decline a trial where the same email mailbox (including addresses that differ only by an alias or tag), the same browser, or an unusual number of recent requests from one network indicate that a trial was already used. If you believe we declined a trial by mistake, contact admin@stagerage.online.

Payment problems and end of a personal plan. If PayPal reports that a payment failed or pauses a subscription, your access continues until the end of the period already paid for. If PayPal suspends the subscription, or it expires, your access to paid features ends. If a payment is refunded, your access ends at once. A lifetime or unlimited purchase is not ended by a subscription event. When paid access ends nothing is deleted: your tour data stays visible to you, but the paid functions are switched off until you buy again.

Student discounts. Where offered, student pricing requires verification through the process shown in the service. You must provide accurate verification information and may lose the discount if eligibility ends, the verification expires, or the information is inaccurate.

Team pricing. Where offered, a company workspace is bought by its owner: the StageRage account that created the company. The owner is responsible for who is invited, for keeping the plan paid, and for having the authority to bind the company to the purchase. Creating a company and buying a team plan requires a verified work email address; personal email providers are not accepted. Team plans are CREW (3 seats, billed monthly), TOUR (9 seats, billed every three months) and PRODUCTION (18 seats, billed every six months). Prices are in euro, and PayPal shows the applicable tax and the total at checkout before you pay. The recurring charge continues until it is cancelled.

Company API keys. A company owner can create up to three API keys that let the company's own systems read its inventory, asset history and tours, and record that an asset was counted. A key belongs to the company, not to a person. The owner is responsible for who holds a key and for what a system using it does, for keeping its secret on a server and never in a web page or app, and for revoking it when it is no longer needed. A secret is shown once; if it is lost, the key must be rotated. A count recorded through a key is recorded as the company's own record, attributed to the key and not to a person, and it never changes a quantity: a difference is left for a person to decide. Keys are limited in how often they may be used, expire after at most two years, stop working while the company plan is not active and when the person who created them stops being the owner, and may be limited to chosen addresses. We may revoke a key that is abused or that endangers the service. The API is provided as it is, with no promise of uninterrupted availability, and may change with notice.

Company records. A company workspace can hold a warehouse inventory, vehicles, bookings, repair and inspection records, condition checks and close-out reports. The company owner is responsible for what is entered, for who may see or change it, and for having the right to record information about its staff and vehicles (for example the name a person types to sign a condition check, or a vehicle's registration plate, which only the owner and team members can see). Records are kept for as long as the workspace exists, as described in the Privacy Policy. To provide support, authorised StageRage administrators can view a company's account summary (people, plan and seat use) and, with a written reason that is recorded in an audit log, make limited changes such as correcting a plan, transferring ownership or removing a member. Condition checks, close-out reports and carnet lists are planning and record-keeping aids, not legal or customs documents until you have checked them; you remain responsible for what you declare to customs, carriers and insurers.

Seats and employees. The company owner and each team member take one seat. Employees do not take a seat; a company may have up to 100 employees on any plan. An invitation holds a seat until it is accepted, declined or expires. Nobody is added to a company, tour or coordinator until they accept an invitation, and anyone may decline. A person can belong to one company at a time. The owner can remove people, and a person can leave. We may refuse an invitation that would exceed the seats or employee limit of the plan.

Payment problems, cancellation and end of plan. If a team payment fails, the company keeps full access for seven days while PayPal retries; if the payment is not made by then, or the subscription is suspended or expires, the plan ends. If the owner cancels, access continues until the end of the period already paid for and then the plan ends. If a team payment is refunded, the plan ends at once. When a plan ends nothing is deleted: the company's data remains visible to its members, but creating and editing company content, inviting people and the other paid functions are switched off until a plan is bought again. Section 10 (cancellation, refunds and right of withdrawal) applies to team plans, where "you" means the company owner who bought the plan; statutory consumer rights apply only to a person who is a consumer under applicable law.

Changing plans. The owner can move to a different team plan from the company's billing settings. PayPal may ask the owner to approve the new price, and the change takes effect once PayPal confirms it. Moving to a plan with fewer seats removes nobody, but no new person can be invited until the number of members is within the seats of the plan. Team access may be limited, changed, or removed when a subscription, seat allocation, or member permission ends.

10. Cancellation, refunds and right of withdrawal

Cancel a subscription. You may cancel a monthly or annual Stage Operations Pro subscription from your StageRage profile or directly in your PayPal account's autopay settings. Cancellation stops the next renewal; access normally continues until the end of the already-paid billing period. We do not charge a cancellation fee.

Free trial cancellation. A free trial ends automatically after seven days and does not renew into a paid subscription unless you separately choose to purchase one. You can stop using the trial at any time; there is no trial cancellation fee.

Refund requests. Contact admin@stagerage.online with the email used at checkout and your PayPal order or receipt reference. We will assess duplicate charges, unauthorised charges, material service failures that we cannot remedy, and other requests under applicable law and the payment provider's process. Where a refund is due or approved, the payment provider processes it to the original payment method where possible. Banking or payment-provider processing times are outside StageRage's control.

Change-of-mind refunds. Because Stage Operations Pro is supplied as an immediately available digital service, we do not promise an automatic pro-rata or change-of-mind refund after any statutory withdrawal period. This does not limit a refund, price reduction, cancellation, or other remedy required by applicable consumer law.

EU/EEA and Slovenian consumers. If you are a consumer and mandatory law gives you a right to withdraw from a distance contract, you may exercise it within the applicable period (normally 14 days from conclusion for a digital-service contract). At checkout, we ask you to expressly request immediate performance. Where law permits, a proportionate amount may be payable for the service supplied before a valid withdrawal; we will not treat a right as waived unless all legal conditions for that result have been met.

How to withdraw. Email the address above with an unambiguous statement that you withdraw from the Stage Operations Pro contract. You may use this optional form:

To: Sebastjan Zavrl s.p., MGLightning, admin@stagerage.online
I hereby give notice that I withdraw from my contract for Stage Operations Pro.
Order/receipt reference: [reference] · Ordered on: [date] · Name: [name] · Email used at checkout: [email] · Date: [date]

Mandatory rights worldwide. Consumer-protection rules vary by country and may provide rights in addition to this policy. Nothing here excludes mandatory statutory rights, including rights relating to non-conforming digital services, billing errors, or unfair subscription practices.

11. Intellectual property

StageRage, its software, design, branding, and original content (including news articles we publish) are protected by applicable intellectual-property laws. Third-party assets and services remain subject to their respective licences and terms. You may not copy, reverse engineer, redistribute, or use the service or its content beyond what these Terms and applicable law permit.

Paid tools are delivered with licence protection: the browser proves your entitlement with a signed token tied to your account and this browser installation, and tools refuse to run on websites that are not StageRage. Do not copy, re-host, embed, or run StageRage tooling on other sites or applications, or attempt to disable, circumvent, or spoof these licence and security checks. Doing so is a breach of these Terms and of intellectual-property law.

11A. Public pages and automated discovery

StageRage permits well-behaved search and AI training crawlers to access the public pages identified in our robots.txt, and may submit the addresses of newly published public pages to IndexNow for faster discovery. This permission does not extend to account areas, private workspaces, private documents, authenticated APIs, rate-limit evasion, bulk extraction of personal data, or any access that bypasses technical controls. Public content may be indexed, summarized, or used to help users discover StageRage; private content remains protected by access controls.

11B. Company accounts and vehicle arrival and driver phones

• Employees: a company workspace has up to 100 employees. Employees use the company’s tools within the role the owner gives them, keep their own account credentials private, and do not use the workspace for private purposes.
• Vehicle arrival: where a company fits telematics units to vehicles it owns, the owner must have a driver-data policy, must tell the drivers, and must not use the arrival log to monitor an individual driver. It applies only to company-owned vehicles and never to a driver’s personal vehicle; driver phones are covered separately below.
• Driver phones: a driver may share a company vehicle’s position from their phone with their consent, which they can withdraw at any time. A session stops when the driver stops it, after 15 minutes without an update, after 12 hours, or when consent is withdrawn. Use it only for company vehicles and work trips, and hands-free while driving as the law where you drive requires: start it before you drive and do not use the phone in your hand while the vehicle is moving. Positions can be delayed or wrong, so do not rely on them for emergency or safety-critical decisions.
• The company owner’s obligations for driver phones: before turning it on, the owner must have a lawful basis, tell every driver, and consult employee representatives where the law requires it. Positions may be used only to find company vehicles and plan company work, never for performance monitoring, pay or disciplinary action unless the company has a lawful basis and has told the driver. The owner is responsible for the lawfulness of the company’s own use, and StageRage acts as the company’s processor.
• Team administrators: remain responsible for authorised membership, seat allocation and payment authority.

12. Disclaimers and liability

To the maximum extent permitted by law, StageRage is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, accuracy, availability, security, or fitness for a particular purpose. User content and third-party information are not independently verified.

To the maximum extent permitted by law, StageRage is not liable for indirect, incidental, special, consequential, or punitive loss, or for losses caused by reliance on user content, third-party information, tool outputs, game results, or unauthorised use of your account. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where applicable.

13. Indemnity

To the extent permitted by law, you will indemnify StageRage and its operators against third-party claims, losses, and reasonable costs arising from your unlawful content, misuse of the service, or breach of these Terms. This does not apply to the extent caused by StageRage's own unlawful conduct.

14. Changes, termination, and governing law

We may update these Terms when the service or law changes. The date above identifies the current version; material changes may also be notified in the app or by email. You may stop using the service and delete your account at any time. These Terms are governed by the laws of the Republic of Slovenia and applicable EU law, without limiting mandatory consumer protections or other mandatory rights that apply to you.

15. Contact

For Terms questions, content reports, appeals, or legal notices, contact Sebastjan Zavrl s.p., MGLightning, Podreča 126, 4211 Mavčiče, Slovenia, at admin@stagerage.online.